FAQs

Frequently Asked Questions (FAQ)

About Psgems

1. What is Psgems?

Psgems is a jewelry brand focused on creating thoughtfully designed jewelry pieces for everyday wear.

We offer a variety of jewelry styles designed with attention to detail, quality, and comfort, helping customers find pieces that match their personal style and special moments.

2. Where is Psgems located?

Psgems operates with customer service support in the United States.

Our business address is:

1839 Ygnacio Valley Rd
Ste B
Walnut Creek, CA 94598
United States

Our jewelry production is supported by our manufacturing facility in Yiwu, Zhejiang, China, and orders are fulfilled through our professional U.S. fulfillment partners.

Product Information

3. What materials are your jewelry made of?

Our jewelry is made using different materials depending on each product design.

Common materials include:

Stainless steel
Alloy metal
Gold-tone or silver-tone plated finishes
Crystal accents
Faux pearls
Other decorative materials

Please check the product description page for the specific material details of each item.

4. Are the jewelry pieces suitable for everyday wear?

Many Psgems jewelry pieces are designed for everyday styling.

To help maintain the appearance and quality of your jewelry, we recommend avoiding prolonged contact with:

Water
Perfume
Lotions
Chemicals
Excessive moisture

Following proper care instructions can help extend the life of your jewelry.

5. How do I choose the right size?

Product dimensions and sizing information are provided on each product page.

For bracelets, necklaces, and other adjustable pieces, please check:

Product length
Extension chain length (if available)
Pendant or charm dimensions
Size recommendations

If you need help choosing a size, please contact our customer service team.

Orders & Payments

6. What payment methods do you accept?

We accept secure payment methods provided through our trusted payment partners.

Available payment options are displayed during checkout.

Your payment information is processed securely and is not stored by Psgems.

7. Can I change or cancel my order after placing it?

We begin processing orders as soon as possible.

If you need to make changes or request cancellation, please contact us as soon as possible:

Email:
service@psgems.com

Once an order has entered the fulfillment process or has been shipped, cancellation may not be possible.

Shipping

8. Where do you ship?

Currently, Psgems ships orders within the United States.

Orders are fulfilled and shipped through our professional U.S. fulfillment partners.

9. How much does shipping cost?

We offer simple shipping options:

Orders of $100 or more: Free Standard Shipping
Orders under $100: $5 Standard Shipping Fee

Shipping costs are displayed at checkout before completing your purchase.

10. How long does delivery take?

Orders are typically processed within:

1–3 business days

After shipment, estimated delivery time is:

3–7 business days

Delivery times may vary depending on the destination, carrier conditions, weather, and holidays.

11. How can I track my order?

Once your order has shipped, we will send a shipping confirmation email with tracking information.

You can use the tracking number provided to check your delivery status.

Returns & Refunds

12. Do you accept returns?

Yes.

We accept returns within 30 days of delivery.

Returned items must be:

Unused
Unworn
In original condition
Returned with original packaging

For complete details, please review our Return & Refund Policy.

13. How do I request a return?

To request a return, please contact our customer service team:

Email:
service@psgems.com

Please provide:

Order number
Customer name
Reason for return
Photos if the item has an issue

Our team will provide return instructions after reviewing your request.

14. When will I receive my refund?

Once your returned item is received and inspected, approved refunds will be issued to your original payment method.

Refund processing usually takes:

5–10 business days

depending on your payment provider.

15. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos of the item and packaging

We will review the situation and assist with an appropriate solution.

Care & Maintenance

16. How should I care for my jewelry?

To keep your jewelry looking its best:

Store jewelry in a dry place
Avoid contact with water and chemicals
Remove jewelry before swimming or exercising
Clean gently with a soft cloth

Proper care helps maintain the finish and appearance of your jewelry.

Customer Support

17. How can I contact Psgems?

If you have questions about products, orders, shipping, or returns, please contact us:

Psgems Customer Support

Email:
service@psgems.cn

Phone:
(+1) 279-217-8101

Business Address: