Shipping policy
Last Updated: July 2026
At Psgems, we are committed to providing a reliable and convenient shipping experience for our customers. Orders are processed and shipped through our professional U.S. fulfillment partners to ensure efficient delivery service.
1. Shipping Destination
We currently ship orders within the United States.
All orders are fulfilled and shipped through our U.S.-based fulfillment partners.
2. Shipping Rates
We offer simple and transparent shipping options:
| Order Amount | Shipping Cost |
|---|---|
| Orders of $100 or more | Free Standard Shipping |
| Orders under $100 | $5.00 Standard Shipping Fee |
Shipping fees are automatically calculated and displayed at checkout before payment.
3. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing includes order verification, product preparation, and shipment arrangement.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
After your order has been processed and shipped, estimated delivery times are:
Standard Shipping:
3–7 business days
Delivery times may vary slightly depending on:
- Shipping destination
- Carrier delays
- Weather conditions
- Holidays or peak seasons
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking number to monitor your package delivery status.
6. Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team:
Email:
service@psgems.com
Phone:
(+1) 279-217-8101
We will assist you in checking the shipment status and working with the carrier when necessary.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
8. Contact Information
Psgems Customer Support
Email:
service@psgems.cn
Phone:
(+1) 279-217-8101
Business Address:
1839 Ygnacio Valley Rd
Ste B
Walnut Creek, CA 94598
United States