Privacy policy

Last Updated: July 2026

At Psgems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.

The information we may collect includes:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order details
  • Customer service communications

Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website interaction data

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process payments securely
  • Improve our products and website experience
  • Communicate with you about promotions, updates, or offers (if you choose to receive them)
  • Prevent fraud and protect website security

We only collect and use information that is necessary to operate our business and provide services to our customers.

3. Payment Information

Payment transactions are processed securely through trusted third-party payment providers.

Psgems does not store your complete payment card information on our servers.

Payment providers process your payment information according to their own privacy policies and security standards.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to provide our services, including:

Service Providers

We may work with trusted third-party providers such as:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers

These partners only receive information necessary to perform their services.

Legal Requirements

We may disclose information if required by law, legal process, or governmental request.

5. Shipping and Fulfillment Information

To complete your order, we may provide necessary shipping information to our professional fulfillment partners.

Orders are fulfilled and shipped through our U.S.-based fulfillment partners to provide reliable delivery services.

Only information required for order fulfillment, such as:

  • Customer name
  • Shipping address
  • Contact information
  • Order details

may be shared for this purpose.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart items
  • Understand website usage
  • Improve website functionality
  • Provide relevant marketing experiences

You can adjust your browser settings to refuse cookies, but some website features may not function properly.

7. Third-Party Services

We may use third-party services that collect or process information according to their own privacy policies.

Examples include:

  • Shopify
  • Payment providers
  • Google Analytics
  • Advertising platforms
  • Email marketing services

We recommend reviewing the privacy policies of these third-party services for more information.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To make a privacy-related request, please contact us.

10. Marketing Communications

If you subscribe to our emails, we may send you information about:

  • New products
  • Promotions
  • Special offers
  • Brand updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Psgems

Email:
service@psgems.cn

Phone:
(+1) 279-217-8101

Business Address:

1839 Ygnacio Valley Rd
Ste B
Walnut Creek, CA 94598
United States