Refund Policy

Last Updated: July 2026

At Psgems, we want you to be satisfied with every piece of jewelry you purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

This return policy applies to orders shipped within the United States.

1. Returns

We accept returns for both defective and non-defective products.

Return requests must be submitted within 30 days after the order is delivered.

To qualify for a return, the product must meet all of the following conditions:

• The item must be new, unused, unworn, and in its original condition.
• The item must be returned with its original packaging, including any boxes, pouches, tags, accessories, or other materials included with the order.
• The item must not show signs of wear, damage, alteration, misuse, or improper handling.
• Proof of purchase or a valid Psgems order number is required.

For hygiene and safety reasons, jewelry that has been worn, used, altered, or damaged after delivery may not qualify for return.

2. Return Window

Eligible products may be returned within 30 days of delivery.

Return requests submitted more than 30 days after delivery may not be accepted.

3. How to Request a Return

To request a return, contact our customer support team before mailing the product:

Email:
service@psgems.cn

Please include the following information:

• Your order number
• Your full name
• The item you would like to return
• The reason for the return
• Clear photos of the product and packaging, when applicable

Our customer support team will review your request and provide return authorization and mailing instructions.

Do not mail a product back before receiving return approval and the authorized return address.

Products returned without prior authorization may not be accepted or refunded.

4. Return Method

Returns are accepted by mail only.

We do not currently accept returns:

• In a physical store
• At a drop-off location
• At an unauthorized warehouse or business address

The authorized return address will be provided by email after your return request has been approved.

5. Return Label and Return Shipping Costs

For returns involving non-defective products, the customer is responsible for:

• Obtaining the return shipping label
• Paying the return shipping cost
• Packaging the product securely
• Using a trackable shipping service

Psgems is not responsible for returned packages that are lost, damaged, or delivered to an incorrect address when the return shipment was arranged by the customer.

Psgems will cover reasonable return shipping costs when the return is caused by our error, including when:

• The product is defective
• The wrong product was shipped
• The product was damaged during delivery

Please contact us before returning a damaged, defective, or incorrect product. We will review the request and provide the appropriate instructions.

6. Restocking Fee

We do not charge a restocking fee for approved returns.

7. Refunds

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

When a refund is approved:

• The refund will be issued to the original payment method.
• The refund will include the purchase price of the approved returned product.
• Original shipping charges are non-refundable unless the return is caused by a defective product, an incorrect product, shipping damage, or another error by Psgems.

Please allow up to 10 days for an approved refund to be processed and appear in your account.

The exact time may depend on your bank, card issuer, or payment provider.

If more than 10 days have passed since your refund was approved, please contact us at:

service@psgems.cn

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photos of the product
• Clear photos of the packaging and shipping label

After reviewing the information, we may provide an appropriate resolution, such as:

• A replacement
• A refund
• A prepaid return label
• Other reasonable assistance

Do not dispose of or return the product until you receive instructions from our customer support team.

9. Exchanges

We do not offer direct exchanges.

If you would like a different product, color, style, or variation, you must:

1. Return the original product according to this policy.
2. Place a new order separately for the replacement product.

Returning an item and placing a new order are handled as separate transactions.

10. Order Cancellations

You may request an order cancellation before the order enters processing or fulfillment.

Cancellation requests are not guaranteed.

Once an order has been processed, fulfilled, or shipped, it may no longer be canceled. After delivery, you may request a return in accordance with this policy.

11. Contact Us

For questions about returns, refunds, damaged products, or order cancellations, contact:

Psgems Customer Support

Email:
service@psgems.cn

Phone:
(+1) 279-217-8101

U.S. Customer Service and Fulfillment Address:

1839 Ygnacio Valley Rd
Ste B
Walnut Creek, CA 94598
United States

Please do not mail returns to this address unless our customer support team specifically confirms that it is the authorized return address for your order.