Terms of service

Last Updated: July 2026

Welcome to Psgems. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Psgems.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. About Psgems

Psgems is a jewelry brand dedicated to providing thoughtfully designed jewelry products for customers who appreciate quality, style, and everyday elegance.

We provide jewelry products through our online store and offer customer support services to assist with orders, product questions, returns, and other inquiries.

2. Website Use

By using our website, you agree that you will:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information when placing an order.
  • Not attempt to interfere with website security or functionality.
  • Not use our website or content for unauthorized commercial purposes.

We reserve the right to refuse service or restrict access to our website if there is suspected fraudulent, abusive, or unlawful activity.

3. Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on screen settings.
  • Small variations may occur due to handmade processes, materials, or manufacturing characteristics.
  • Product measurements are provided as approximate references.

If you have questions about a product before purchase, please contact our customer service team.

4. Orders and Payments

When you place an order through our website, you agree to provide accurate billing, shipping, and contact information.

After submitting an order:

  • You will receive an order confirmation email.
  • Orders are subject to product availability and payment verification.
  • We reserve the right to cancel orders due to suspected fraud, incorrect pricing, inventory issues, or other necessary circumstances.

Payments are securely processed through trusted third-party payment providers.

5. Pricing and Availability

All prices displayed on our website are listed in U.S. Dollars (USD).

We make reasonable efforts to maintain accurate pricing information. In rare cases, pricing errors may occur. If an incorrect price is displayed, we will contact you before processing the order and provide available options.

Product availability may change without prior notice.

6. Shipping and Delivery

Orders are processed and shipped through our professional U.S. fulfillment partners.

Shipping times and costs are described in our Shipping Policy.

Customers are responsible for providing accurate shipping information during checkout.

For complete shipping details, please review:

Shipping Policy

7. Returns and Refunds

We want our customers to have a positive shopping experience.

Returns and refunds are handled according to our Return & Refund Policy.

For complete details regarding:

  • Return eligibility
  • Return process
  • Refund processing time
  • Damaged or incorrect items

please review:

Return & Refund Policy

8. Intellectual Property

All content on this website, including but not limited to:

  • Product images
  • Product descriptions
  • Brand name
  • Logos
  • Website design
  • Graphics and text

is owned by or licensed to Psgems and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services to support our operations, including:

  • Payment processing services
  • Shipping and fulfillment services
  • Analytics services
  • Marketing platforms

These third-party providers operate under their own terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, Psgems is not responsible for:

  • Delays caused by shipping carriers or circumstances outside our control.
  • Minor variations in product appearance caused by manufacturing or display differences.
  • Losses resulting from incorrect information provided by customers.

We are committed to providing quality products and reliable customer service.

11. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information.

You agree to notify us if you believe your account information has been used without authorization.

12. Privacy

Your privacy is important to us.

Our collection and use of personal information are described in our:

Privacy Policy

By using our website, you acknowledge and agree to our privacy practices.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements.

Updated versions will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after changes are posted means you accept the updated Terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

Psgems Customer Support

Email:
service@psgems.cn

Phone:
(+1) 279-217-8101

Business Address:

1839 Ygnacio Valley Rd
Ste B
Walnut Creek, CA 94598
United States